We arrange private jet charters by sourcing aircraft from properly licensed air carriers and coordinating the entire experience.
We arrange private jet charters by sourcing aircraft from properly licensed air carriers and coordinating the entire experience.
These Terms & Conditions (the “Terms”) govern your access to and use of altiorajets.com (the “Site”) and any related services offered by Altiora Jets (“Altiora,” “we,” “us,” or “our”). By accessing or using the Site, submitting a request, or communicating with us (including by phone, email, or text), you agree to these Terms. If you do not agree, do not use the Site.
Important: Altiora Jets is an air charter broker. We do not own or operate aircraft and we are not a direct air carrier. All charter flights are performed by properly licensed air carriers (“Operators”) that maintain operational control of the flight at all times.
“Charter” means on-demand air transportation arranged through an Operator.
“Operator” means a properly licensed air carrier that performs the flight and exercises operational control.
“You” or “Charterer” means the person or entity requesting a quote, booking, or using the Site.
“Services” means brokerage, coordination, and related support services provided by Altiora.
Altiora Jets is an air charter broker and does not operate aircraft. Operators perform all flights.
Nothing on the Site is an offer by Altiora to provide air transportation as a carrier. Any contract for air transportation is between you and the Operator and is subject to the Operator’s applicable terms and conditions.
Altiora may facilitate communications, documentation, and payment arrangements between you and an Operator, but Altiora does not control aircraft operations, crew decisions, routing, safety procedures, or flight performance.
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Site.
If you use the Site or request Services on behalf of a company or other entity, you represent and warrant that you have authority to bind that entity to these Terms.
We may modify the Site, Services, or these Terms from time to time. We will update the Effective Date when we post changes. Your continued use after changes are posted constitutes acceptance of the updated Terms.
You agree not to: (a) use the Site for unlawful purposes; (b) attempt to gain unauthorized access to systems; (c) scrape, harvest, or use automated tools to collect data from the Site; (d) interfere with Site operation; (e) transmit malware or harmful code; or (f) submit false or misleading information.
We may suspend or terminate access to the Site at any time if we reasonably believe you violated these Terms.
Submitting a request for a quote does not create a binding agreement to provide air transportation.
Any quote or estimate is non-binding and may change based on factors such as aircraft availability, routing, repositioning, crew duty limits, airport and handling fees, taxes, weather, and Operator pricing.
All availability is subject to confirmation by the Operator. We do not guarantee availability of any particular aircraft, schedule, or price until confirmed in writing and, where applicable, a booking agreement is executed and required payments are received.
A booking is confirmed only when: (a) an Operator has accepted the flight, (b) the applicable agreement(s) for the flight are executed, and (c) payment and other requirements set by the Operator (and/or Altiora for brokerage services) are satisfied.
You may be required to execute an Operator’s charter agreement and/or other documents. The Operator’s terms govern the flight. In the event of conflict, the Operator’s terms regarding carriage and operational matters control.
Payment terms vary by flight and Operator and will be disclosed during the quoting and booking process.
You are responsible for all amounts due for air transportation and related services, including applicable taxes, airport/handling fees, and any additional charges incurred due to changes requested by you or necessitated by circumstances.
Refunds, credits, and chargeback handling are governed by the applicable booking agreement(s). If a refund is approved, processing times may vary by Operator and payment method.
Cancellation and change policies are set forth in the booking agreement(s) and may include time-based penalties or non-refundable amounts.
Irregular operations (e.g., weather, ATC delays, mechanical issues, crew duty limitations, airport restrictions) may require schedule adjustments or substitutions. Operators may substitute an aircraft of comparable category when necessary.
You are responsible for ensuring that passenger information provided is accurate and complete, including names, contact information, and any special needs.
Passengers must comply with Operator policies, airport rules, and applicable laws. Operators may refuse transport for safety, security, or compliance reasons.
You are responsible for baggage limits, hazardous materials restrictions, travel documents, visas, and compliance with customs/immigration requirements for international travel.
Pets, oversized baggage, sports equipment, firearms, and other special items are subject to Operator approval and may require additional charges or restrictions.
Catering and ground transportation coordination may be offered as a convenience. Third-party providers may set additional terms and fees.
The Site may reference third-party services (e.g., payment processors, scheduling tools, analytics) or include links to third-party websites. We do not control third-party sites and are not responsible for their content, policies, or practices. Your use of third-party services is subject to their terms.
The Site and its content (including text, graphics, logos, and design) are owned by or licensed to Altiora and are protected by intellectual property laws.
You may not reproduce, modify, distribute, or create derivative works from Site content without our prior written permission.
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTIORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Altiora does not make representations or warranties about the operation, safety, or performance of any aircraft or Operator. Operators are responsible for the flight and maintaining operational control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTIORA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALTIORA’S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT OF BROKERAGE FEES PAID TO ALTIORA (IF ANY) FOR THE SPECIFIC FLIGHT OR MATTER GIVING RISE TO THE CLAIM, OR $1,000, WHICHEVER IS GREATER.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Altiora and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your breach of these Terms; (c) information you provide; or (d) your acts or omissions in connection with a flight, except to the extent caused by Altiora’s gross negligence or willful misconduct.
Where applicable, Altiora will provide air charter broker disclosures required by U.S. Department of Transportation regulations, including 14 C.F.R. Part 295.
Such disclosures may include (as required or upon request) the capacity in which Altiora is acting, the identity of the Operator(s), compensation arrangements, and whether Altiora maintains liability insurance independent from the Operator.
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles, except where federal law applies.
Before filing a formal claim, you agree to contact us to attempt to resolve the dispute informally.
Optional arbitration clause: If you want binding arbitration and a class action waiver, consult your attorney for a version tailored to your business and state requirements.
If you have questions about these Terms, contact us at the information in the footer.
If any provision of these Terms is held invalid, the remaining provisions will remain in effect.
These Terms constitute the entire agreement between you and Altiora regarding the Site and supersede any prior understandings regarding the Site.
Our failure to enforce any provision is not a waiver of our right to do so later.
You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
