Privacy Policy - Altiora Jets

Privacy Policy – Altiora Jets (altiorajets.com)

Effective Date: December 20, 2025

This Privacy Policy explains how Altiora Jets (“Altiora,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit altiorajets.com (the “Site”), submit a quote request, communicate with us, or use related services. By using the Site, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Contact information (e.g., name, email address, phone number, company/role).
Trip and service request information (e.g., routing, dates/times, passenger count, aircraft preferences, special requests, pet travel, baggage considerations).
Identity and verification information when required for booking (e.g., passenger names, date of birth, government-issued ID details) — typically collected by the Operator and/or payment provider; we may receive limited information as needed to coordinate.
Payment-related information (processed by third-party payment processors; we do not store full payment card numbers).
Communications (emails, calls, texts, and messages you send us; call recordings may occur where permitted by law).
Device and usage information (e.g., IP address, browser type, device identifiers, pages viewed, and referral URLs).
Cookies and similar technologies (see Section 6).

2. How We Use Information

We use information to:

Respond to inquiries and provide quotes and options.
Coordinate charter services with properly licensed air carriers and related vendors (e.g., FBOs, catering, ground transport).
Communicate about trips, updates, and changes.
Process payments and prevent fraud.
Improve the Site, troubleshoot issues, and analyze usage.
Comply with legal obligations and enforce our terms.
Send marketing communications where permitted (you can opt out at any time).

3. How We Share Information

We may share information as follows:

With Operators (properly licensed air carriers) to source availability, obtain pricing, and arrange flights. This is core to our services.
With service providers (e.g., website hosting, CRM, email/SMS providers, analytics, scheduling tools, payment processors) who process information on our behalf under contractual obligations.
With vendors involved in your request (e.g., ground transportation, catering) if you ask us to coordinate those services.
With law enforcement, regulators, or other parties when required by law, to protect rights/safety, or to prevent fraud.
In connection with a business transaction (e.g., merger, acquisition, or sale of assets), subject to appropriate safeguards.

4. Broker Relationship and Operator Control

Altiora Jets is an air charter broker and does not operate aircraft. Operators perform flights and maintain operational control.

Operators and certain third parties may collect and process information under their own privacy policies (for example, passenger verification or flight-related requirements). You should review the Operator’s policy when provided during booking.

5. Data Retention

We retain information for as long as necessary to: (a) provide services; (b) maintain business records; (c) comply with legal, accounting, or regulatory requirements; and (d) resolve disputes. Retention periods vary by data type and purpose.

6. Cookies and Analytics

We may use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and improve performance.

You can control cookies through your browser settings and may delete cookies at any time. Some Site features may not function properly without cookies.

If we use analytics or advertising tools (e.g., Google Analytics), those providers may collect information through cookies or similar technologies subject to their policies.

7. Marketing Communications

You may opt out of promotional emails by using the unsubscribe link in the message. You may opt out of SMS messages by following the instructions in the message or by contacting us.

Even if you opt out of marketing, we may still send transactional communications related to requested services.

8. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights (U.S.)

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, such as:

Right to access/know what we collect and how we use it.
Right to request deletion (subject to legal exceptions).
Right to correct inaccurate information (where applicable).
Right to opt out of certain uses (e.g., targeted advertising) where applicable.
Right to non-discrimination for exercising privacy rights.

To submit a request, contact us using the information in Section 12. We may need to verify your identity before completing your request.

10. California Notice (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including the rights to know/access, delete, correct, and opt out of the sale or sharing of personal information (as defined by law).

Altiora does not sell personal information in exchange for money. If we engage in certain advertising or analytics practices that may be considered “sharing” under California law, you may have the right to opt out.

We honor verified requests as required by law. You may designate an authorized agent to make requests on your behalf where permitted.

For a more detailed California disclosure table (categories collected, sources, purposes, and disclosures), we can add a CCPA Appendix upon request or as your business scales.

11. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

12. Contact Us

For questions or requests regarding this Privacy Policy, contact us at the information in the footer..

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the Effective Date above when changes are posted.